7. How do I transfer my pet's medical records?

We will be happy to arrange for you pet's previous medical records to be transferred to your pet's medical record here at the clinic.  You can sign a records release form and leave the rest to us.  If you like you can contact a clinic that has your pet's medical record and ask them to fax the records to us at (501) 362-8284.  Digital records and x-rays may be transferred by e-mailing them directly to docjim@cleburnevet.com.  If you are moving and need a copy of your pet's medical records from our clinic.  We can make you a copy or send them to the new clinic by mail, fax or e-mail on your request by phone or a signed release form.

2. Can I drop off my pet to see the doctor?

You may make arrangements with the office to drop off your pet for minor services such as routine vaccinations or procedures.  If your pet has a medical condition that they have not seen the doctor for previously, we may recommend that you make a regular appointment to be with your pet for its visit.  This is so we make take a complete history and ask questions that may be important and so we may discuss options to consider in your pet's medical care.  

3. What if I just need to ask a question?

We have a qualified paraprofessional staff that is well qualified to provide assistance and information about your pet's health care needs.  If you ask a question that the staff is unable to answer right away, they may check with the doctor and return a call to you with the correct information.  The staff may determine that it is in your pets best interest for you to make an appointment for an examination or to go over more detailed information about your pet's medical care.

4. Can I charge my pets visit?

To avoid any misunderstanding, please discuss with the doctor any questions you may have concerning fees.  We will be happy to provide you with a written estimate before any involved procedures are performed.  Payment is due at the time of service by cash, check, MasterCard, Visa and Discover.  We also offer CitiHealth Credit that can be applied for at the clinic, and if you qualify, credit will be granted immediately.  CitiHealth Credit service provides several payment options for your pets medical care.

5. How do I make an appointment for boarding?

We are proud to offer many boarding options at the clinic.  We have small and large cages as well as runs for larger pets.  Our facility is air-conditioned and heated, and we have outside runs that dogs can use during the day to get some fresh air and exercise.  We also have an exercise pen so your dog can run and play.  You may schedule your pet for drop off or pickup from boarding anytime during regular clinic hours.  In addition, if you need to drop off or pick up your pet on a Saturday or Sunday, you can make arrangements by speaking with the receptionist or by calling the clinic phone number and leaving a message that you need to drop off or pick up your pet.  When the attendant on duty arrives at the clinic, they will call you and let you know they have arrived and you can then come to the clinic and drop off or pick up your pet.  This service is available on Saturday mornings and evenings and on Sunday evenings.  To be sure you are able to communicate with the attendant, we recommend that you call the clinic prior to 8am for Saturday mornings, and prior to 4pm for Saturday and Sunday evenings.